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July 21, 2022

Patreon emails not showing full images

Hello friends, apparently Patreon has stopped including the full comics in the emails they send y'all, and I completely understand why that sucks! I texted Jack (Patreon's CEO) about it and hopefully he'll get it fixed. In the meantime, thank you once again for all your support. You folks are amazing.


UPDATE: heard back from Jack Patreon and it's apparently a bug in their code that should be fixed in the near future!

Comments (39)

T
Ted Hobgood · July 23, 2022

Yay! Thank you so much for going the extra mile and investigating this! I really appreciate it.

R
Robert Heinig · July 22, 2022

??? I never got a single patreon mail __including__ a single image (except emoji as part of the text). They just spam externally linked img tags including cross-site ones all over, and no sane human would allow a mail client to actually follow those in a commercial mail.

J
Joseph Bonnar · July 22, 2022

When I get an email from Patreon, I delete it unread and then head over to the site on my browser. There's no way I'd open their email.

S
Sarah Roberts · July 22, 2022

It was frustrating to see them mess up like that. Also affected another comic creator i follow.

V
Veronica VanCleave-Seeley · July 22, 2022

You're amazing Jeph!!! I look forward to QC every morning!!!

F
Frédéric B. · July 22, 2022

They also replaced their icon with an ugly white-on-black one and screwed up the site layout with a sidebar I can't even extend when on a 1280-pixel wide monitor.

b
b.evil.c · July 22, 2022

Appreciate you doing that. I normally click though as noted above but when travelling, the email view is useful.

W
William Power · July 22, 2022

I'm betting they just want more creepy cookies and tracking from the website but thank you for finding out whats going on!

M
Mark Dibley · July 22, 2022

Personally I don't need perks to support you. QC is the best where ever it is seen. Love you, bro!

J
Jere · July 22, 2022

that and the weird left hand always open thing, as opposed to the 'I'll open it when I want or need it'

T
Tudza · July 22, 2022

Indeed, we all seem to have realized early that it was a Patreon thing. Sucks that they don't give artists a heads up before such changes.

L
Leak · July 22, 2022

Also, if you're going to add cropping, make it optional and configurable by the creators... did they learn nothing from Twitter's cropping disaster?

ä
äymm · July 22, 2022

Thank you! This is fairly important for me. Patreon doesn’t publish an RSS feed, so I forward the emails to my feed host to still get it in there

A
Amy ☣ · July 22, 2022

I really appreciate you rattling the cage on this. I usually click through to like the posts and see if there are any fun comments, but I like being able to read the comic in the email, and just leave it in my inbox for later if I don't have time to click through yet.

M
Moose · July 22, 2022

i just love that you have the ceo's personal number 🤣

J
Josh Smift · July 22, 2022

Do you have his personal number via Patreon, or Pomplamoose? I'm not sure which I would guess as more likely!

D
Darren Stalder · July 22, 2022

I'm figuring they want more people to click through to the website. Need to get those views!

m
marty aka spockblocked · July 22, 2022

thank you!

S
Sean Kinlin · July 22, 2022

Thanks, Jeph - yer a pal!

B
BearPerson · July 22, 2022

It seems like they're cropping to a specific aspect ratio, though I've seen mails with multiple inline images that were fine. So maybe we could work around this by having the comic be an inline image in the text, rather than as a primary "shared a new image with description" post. Could alternatively trick the fitter by adding big white padding to the sides, but that'll probably produce unreadably tiny images... Though ultimately - no big deal, tech is always weird and we can always find workarounds. No reason to spend too much worrying on it.

A
A. J. Stimel · July 22, 2022

I noticed that a few days ago. Figured they were just trying to drive up traffic to the site.

I
Ilana · July 22, 2022

Oh good I was wondering what the deal was!

J
Joseph Bonnar · July 22, 2022

Thanks for the heads up, Jeph.

L
Leticia Sparkman · July 22, 2022

They did this once before, if I recall correctly. Sooner or later it's just going to stick. They want to Drive Engagement or some crap like that, I'm sure.

D
Daryk Zirkle · July 21, 2022

Thanks for looking out for us Jeph!

M
Mad Marie · July 21, 2022

Ironically, this post was fully readable in the email version. ;-p

B
BobC · July 21, 2022

I'm here for the comics AND for the crowd. For me, they can't be separated. I always click through to the site so I can have both together, simultaneously. Jeph may provide the fuel, but it is my fellow Patreons who provide the spark, the flame, the inferno. And the ships. So many ships have been launched by this crew, only to either sink or sail over the horizon. This is one of my favorite places, period.

J
Joseph Bonnar · July 22, 2022

*sniff* My Droid 06 / Pintsize ship sank, I fear. And it had the PERFECT name. SixPint...

S
Steven Beres · July 21, 2022

It’s all good.

M
Michael Nuzzo · July 21, 2022

Thank you

M
Michael Abbott · July 21, 2022

I'd noticed and coped, but I appreciate you following up.

D
Dirk Bergstrom · July 21, 2022

I prefer to read the comic on the QC website the day it's officially published, so this is actually a feature for me.

C
Celine Chamberlin · July 21, 2022

It doesn't bother me since I always click through to at least like the post, if not comment.

C
Czarzhan · July 21, 2022

I noticed the change, but since I always click through to the site to get a higher-resolution image, it didn't bother me.

P
Prophecy Nine · July 21, 2022

thanks for addressing that - it often takes several extra steps to get logged in and view it otherwise

N
Nick · July 21, 2022

Thanks! It was annoying and petty to have to click the image to see it. I would still support you anyways, but that sort of friction does make it less interesting to support comics creators on Patreon.

D
Dave Van Domelen · July 21, 2022

If you create a post with the images inlined, they show up fine, it's just "image as image" that gets hacked up.

A
Ash359 · July 21, 2022

I always read it in the app anyway

A
Angie Penrose · July 21, 2022

Ditto. [nod] I want to be able to Heart it, and you can't do that from the e-mail.