Declined Credit Cards and Instant Payments
Every month, when Patreon goes to charge credit cards, some number of them get Declined. Then, over the course of a few days, some of the issues get worked out and the "Declined" number goes down. I assume this is generally expired credit cards, that Patreon sends a mail to the person, and he or she sends them a new number.
It's for this reason that I don't send out the Monthly perks until a few days after the start of the month. I want to give people a chance to get their credit cards worked out. But I'm wondering if that is necessary now that we're doing Instant Payments.
Does anyone who has had a declined credit card know what happens in this case? When your card gets declined, do you lose access to patron-only posts, and then when it gets resolved, you get that access back? That's how I would expect it to work, but I'd like confirmation. If it IS that way, then I can send out the Monthly post earlier, secure in the knowledge that Patrons with declined cards will still get the perk when they resolve their issues.
Thanks,
Tlaero
Comments (5)
Mines my down to my inability to correctly move funds between accounts on direct debit dates. I apologise but payment should of now cleared. Much love.
Thank you, folks. This means I don't need to delay future Monthlies. That's convenient. No One, I just checked and you show as "Ok" instead of "Declined" so whatever happened got resolved. --Tlaero
Just happened to me yesterday. Saw the email about declined payment, but, without doing anything, a couple of hours later I had the VAT invoice through showing that payment had been made. There were no issues with my card, balance or expiry date. Nothing at all. Strange.
Ive had it happen... you lose status.... but as soon as you fix it...you get access back.... even if you are not on instant payment...
Yes, it has happened to me on several occasions, my limit had been reached and some of my Pledges did not go through so i lost the ability to see posts.