A simpler way to manage refund requests

Handling refund requests through DMs or email can get messy fast. Messages get buried, it’s hard to track what’s been resolved.

To make this easier, we’re introducing a new refund management tool built directly into your Patreon dashboard. It gives your fans a clear way to submit refund requests—and gives you one place to review and manage them.

What’s new

Here’s how the refund management tool helps streamline the process:

• Save time and reduce inbox clutter: Fans can now submit refund requests directly from their Billing history (up to 60 days after the original payment). That means fewer DMs, emails, and support tickets to sort through.

• See everything in one place: All refund requests appear in a dedicated Refunds tab in your dashboard, where you can view both pending and past requests.

• Respond quickly and clearly: Review each request and decide whether to approve or reject it.

How it works

When a fan needs a refund, they can submit a request directly through their Billing history on Patreon. If a fan reaches out to you via DM or email, you can simply point them there to submit the request.

Once a request is submitted, you’ll receive an in-product notification and email linking directly to your Refunds tab so you can review and take action.

💡 Tip: We recommend responding to refund requests within 7 days to help keep things smooth for both you and your fans.

Check it out

This new tool is now available to all creators - take a peek at your Refunds tab and learn more in our Help Center article on managing refunds.