Paypal Payment Issues
Hey folks!
We're aware that a lot of people have had their Patreon memberships cancelled because of failed Patreon payments through Paypal.
We've contacted Patreon to sort this out and will keep you posted on updates as we have them. Apologies for the inconvenience and we're hoping to get this sorted out as fast as possible to not interrupt your perks.
Thank you!
Nick Calandra
Editor-in-Chief
Comments (18)
I had it as well. for some reason paypal deleted my creditcard from its payment options. I have no clue why. I added the very same card with the same details and it works again. Very strange
My paypal failed. When I logged in (to Patreon) to take a look, they also forced a password reset on me, interestingly.
My payment went through no problem. Must not be a universal thing.
It's a pain in the ass but it can't be your fault. I've seen it happen with other Patreons. Sometimes Patreon itself flips out and has trouble with one or more payment methods. Hopefully they get it sorted quick!
From what I've heard from banks and PayPal, the issue was that the expiration date on the account or card did not match that of the invoice. Not sure why this is happening, I haven't heard back from Patreon.
As an update, I'm in contact with Patreon now and their tech team is on the case. Will send out an update and message when things are resolved. Thanks all!
As someone who frequently monitors the Patreon numbers, I did wonder why there was such a big drop off this morning. Good to know its in hand.
As someone who also frequently monitors the Patreon numbers - I've had a stressful day haha
Oh interesting. I was having issues setting up a new patreon for a different creator last night using PayPal and assumed it was a one off problem. Maybe it's a widespread issue though. I'll review my existing patreon payments, thanks for the heads up
PayPal SUCKS
In case anyone doesn鈥檛 see my reply/child comment, to resolve this try going to Patreon on a computer browser, find the failed payment in your payment history, and retry it. I had to specifically do it through a computer browser when this happened to me a little bit ago for my SW sub.
Yeah, tried that, four times, didn't work. Something weird is definitely going on.
Is this only for monthly members? I did mine all at once and don't see any issues on my end.
I had it happen to me when I was monthly initially, then after fixing it switched to annual. When I first signed up, they didn鈥檛 have annual as an option. Glad I switched over as it seems this is just something that happens with Patreon sometimes with monthly payments :/
Happened to me but I鈥檓 pretty sure I鈥檓 back. In fact, when I got this post alert, I thought it was happening again. Hopefully this is cleared up soon.
What did you have to do to get back?
Aah, I thought this was just me; I'd just had a new card through and thought it hadn't updated on PayPal properly.
Love the hustle, love the transparency, keep rocking on guys you're crushing it!