September 26, 2025

Report and Track Bugs/Issues

From now on please use https://support.snowymoon.io to report bugs/issues. Describe the problem simple as possible and provide screenshots or logs if you can.

New tool will be released soon to gather more information inside a single file so you can easily report all the data required.

Comments (52)

x
xQsmE · July 31, 2026

Bug Report: Traffic lights turn solid orange under streetlights at night (Snowy Moon Mod)Description:There is a visual bug when driving at night while using the Snowy Moon Mod (even after disabling other mods). When approaching an intersection at night, the traffic lights that are illuminated by streetlights lose their original colors (red, orange, green). Instead, all three light textures blend together and are displayed as a single, solid orange color.Steps to reproduce:Load American Truck Simulator with the Snowy Moon Mod enabled.Drive at night (in-game time between 10 PM and 5 AM).Approach any intersection where traffic lights are positioned directly under the light cone of a streetlight.

H
Hardeep · July 8, 2026

"Hello Admin, I purchased a direct 3-month membership using my Gmail. My license key shows expired or not found. Please help me and activate a new key for my emaiL; HDHILLON826@GMAIL.COM

N
Nijaz Fazlic · April 16, 2026

When I start Euro Truck Simulator 2, I receive the message “Incorrect or expired license key.” How can I enter a new license key?

R
Roldão Lemos · February 10, 2026

todas as minhas telas ficam pretas. Uso 3 monitores e ele não opera como deveria

R
Roldão Lemos · February 10, 2026

Estou com problemas na hora de configurar no jogo funciona no modo foto e não funciona na cabine do camionhão

L
Leandro Moreira · January 28, 2026

I purchased it through Patreon on the 24th. As I really enjoyed the mod, I made the mistake of lending my credit card to a friend so they could purchase it as well (I was not aware of the gifting option). As a result, my Patreon account was temporarily suspended. Today, when I tried to access the game, it indicates that my access key has expired, and so far I still do not have access to my Patreon account. How can I obtain my access key? Thank you.

J
Jaikel Lara · January 2, 2026

Hey I pay for the tier 3 for the entire year and I can’t download snowy moon I just don’t know how to do it and when I get my license key it said expired

비
비 자 · December 7, 2025

서비스는 빠르게 수정해주시고 좋은데 버그나 이상현상에 대한 신고조치가 간편했으면 합니다.

비
비 자 · December 7, 2025

imgur.com 이곳에 버그를 올리고싶어도 이 사이트 자체가 먹통입니다. 그냥 전체가 회색화면으로 되어있고 더 이상 바뀌지 않습니다 ...게임버전 1.57버전에서 png그래픽모드와 함께 사용하면 도로의 일부분이 일정한 간격으로 정상도로색과 약간 회색부분으로 보입니다. 그리고 비오는날 웅덩이도 표시되지 않습니다.

h
horoz20 · November 7, 2025

hi, i have a question ,i am using the latest drop (lighting improvments v2) and while i play the game when it become night the game crashes. Does anyone know how i can fix it? I use reshade too.

G
Giang Luu · October 4, 2025

Lighting Method D (2.0.35) seems to lose the default lighting’s color correction. At sunset, it looks too white, while the vanilla lighting has a warmer, more yellow tone.

F
Fatih Sari · October 3, 2025

I really appreciate your fast service. I used to get 235 fps with this game and your program. But now it's dropping to around 25. By blurry, I mean the gameplay while driving, which is incredibly slow to respond. I'll post screenshots tomorrow. Perhaps we'll get other feedback from other users experiencing the same thing in the meantime

S
Snowy Moon · October 3, 2025

What is your ingame resolution scaling setting?

F
Fatih Sari · October 3, 2025

https://imgur.com/a/gsfvkL8

S
Snowy Moon · October 3, 2025

Do you mean road looks weird? Also you can press PrtSc from keyboard then CTRL+V on imgur.com to upload direct screenshot from your pc

F
Fatih Sari · October 3, 2025

In the game options, you can no longer enable aliasing. I don't know if this was previously disabled. I'm a new user

S
Snowy Moon · October 3, 2025

It was always disabled, maybe can you send some screenshots from ingame? You can upload to imgur.com and post the link here

F
Fatih Sari · October 3, 2025

Unfortunately, it doesn't work.

S
Snowy Moon · October 3, 2025

Are you sure? Because I changed anti aliasing a little bit with v2.0.31 but I just reverted everything back with v2.0.35 version

F
Fatih Sari · October 3, 2025

Since the latest update v2.0.34, everything has been blurry, even though this is disabled. And there's a huge FPS drop. It worked perfectly before the latest update v2.0.31.

S
Snowy Moon · October 3, 2025

I just released v2.0.35 can you try it?

X
XB12_Bullet · October 2, 2025

Since it became a paid service, it has been less and less beatiful... if it doesn't improve, unfortunately i will cancel my subscrition. :(

G
Gun Je Park · October 2, 2025

Hi ,snowy,i a memeber patreon and you mod is awesome and i purchase photorealistic experience and when is raining some parts its not wet i dont know its is problem of the photorealistc mod or maybe a conflict whit your mod

S
Snowy Moon · October 2, 2025

It is not coflict but probably they changed material for that part and its not a standard road shader used by the game

E
Ezra Andreas · September 29, 2025

This is a weird question but will this work on steam deck, I have vkbasalt plugin for shaders

S
Snowy Moon · September 29, 2025

I have no idea

D
Destiny Lucky · September 29, 2025

i can't seem to be able to update my subscription says i have existing subscription through an in app payment

D
Daren Carter · September 28, 2025

Can we please make this compatible with nvidia smooth motion ?

M
MichalisRH · September 29, 2025

This has already been done since version v2.0.27. (24/09/2025 - v2.0.27 - Added NVIDIA Smooth Motion support.)

O
Onkel Magnus · September 27, 2025

Ich habe einen Vorschlag zum Autoupdater-Problem. Da ja nicht jeder ausschließlich den Windows-Defender verwendet, könnte Snowy Moon vielleicht 2 verschiedene Varianten anbieten, einmal mit und einmal ohne Autoupdater. Dann kann jeder selbst probieren, was funktioniert und was nicht. Ist nur eine Idee zum Problem.

O
Onkel Magnus · September 27, 2025

Hallo Snowy Moon, hoffe, Du sprichst auch deutsch oder kannst es Dir übersetzen. Also erstmal vielen Dank für diese grafische Entwicklung, besonders für ETS II. Habe bisher nichts besseres gefunden und RTX-Remix bekomme ich einfach nicht zum Laufen für ETS II, egal was ich probiere. Die kleinen Fehler nehme ich gerne in Kauf, denn die Grafik ist mit Deinem Addon fast Fotorealistisch und das Raytracing ist sanft und "knallt" nicht so plastisch wie bei Nvidias SSRTGI (IN-GAME-Filter), dadurch wirkt es sehr realistisch. Aber ich habe auch eine Frage. Wäre es technisch möglich und machbar, eine realistische Licht- und Schattenberechnung für die Fahrzeugspiegel (LKW-Spiegel) zu erstellen? Wenn das funktionieren könnte, wäre das einfach nur der Hammer. Ich weiß aber nicht , ob so etwas programmierbar ist. Es sieht halt immer komisch aus, wenn man von außen eine realistische Berechnung hat, und im Außenspiegel ist dann eine Lücke. Vielen Dank und Grüße.

A
Alexandre Tessier · September 27, 2025

Hello ! Am I the only one who can't access the site to update it?

S
Snowy Moon · September 27, 2025

Fixed, I will add backup servers to avoid this issue in the future

S
Stephen · September 26, 2025

Hi was using your mod with UGM weather mod and was getting a pink sky. What so you like is causing it? I used the the piotek weather mod and it looks grainy. Do you recommend any settings for these mods?

M
MichalisRH · September 27, 2025

This is a clear malfunction of the mod and is a known issue in the community. The mod creator says: We are aware of this issue, it'll be a bit before fix is released. Please be patient.

I
Ivan Laptev · September 26, 2025

Hello mate. Have an interesting case here. Was playing ETS2 tonight and everything was fine. This morning tried to play once again, uploaded a newest version for Lightning, but for some reason the game crashes on the stage when you try to take any load. Tried old games saves, but nothing helped. Could you advise about it please?

S
Snowy Moon · September 26, 2025

Did you try without dxgi.dll because as I know game has some problems with latest versions its crashing when you change truck or take a job

1
12tonn · September 26, 2025

Hi, is this darkening normal? v 2.0.27 https://i.postimg.cc/dVKmzzFM/image.png

S
Snowy Moon · September 26, 2025

Sometimes it cannot calculate sun shadows for mirrors correctly, I couldn't find the problem yet but it will be fixed soon

G
G.M.SIMULATOR · September 26, 2025

Ora provo a farti un breve video nel frattempo sto aggiornando la versione 2.0.29

D
Damian Kisiel · September 26, 2025

Your mod made me to play ETS2 again like a full-time job

S
Snowy Moon · September 26, 2025

<3

G
G.M.SIMULATOR · September 26, 2025

Comunque è una bellissima grafica solo che la vorrei come la V1 senza questi cambiamenti scelti ma vorrei fosse unica come la versione V1

S
Snowy Moon · September 26, 2025

This is what I want to do with custom maps <3

J
Jesus Nuñez · September 26, 2025

I have problems with the trailer wheels (mine and traffic) they look black and I did everything you mentioned to remove the .cfg and as well as make different adjustments settings your addon and the problem continues. Any solution?

S
Snowy Moon · September 26, 2025

Maybe can you use support page :D And provide more informations like screenshots etc because I didn't hear about this problem and are you using other mods?

G
G.M.SIMULATOR · September 26, 2025

Sì sì ho provato volevo impostarli tutto alto ma non ho possibilità spero che al prossimo aggiornamento mi da il consenso di farlo

S
Snowy Moon · September 26, 2025

This is weird

G
G.M.SIMULATOR · September 26, 2025

Nel senso che vado nelle impostazioni grafiche e metto alto confermo però poi usciendo e rientrando nelle impostazioni mi si fa il reset

S
Snowy Moon · September 26, 2025

Did you try to do that without the plugin? Plugin is forcing a few settings but its just a few

G
G.M.SIMULATOR · September 26, 2025

Grande bro e fantastica però mi servirebbe un video di come impostarlo al meglio… ma una domanda!!! Come mai non posso modificare le impostazioni e metterli tutto alto?

S
Snowy Moon · September 26, 2025

https://www.youtube.com/watch?v=iPFTw86fQEc then you can just change color/tonemap settings as you want, not everyone has same monitor settings and not everyone likes same coloring so you should do it yourself and find the best look you like. What do you mean by settings, do you mean game settings?