Patreon image-cropping issue

Yeah, but goodbye email previews...

Twitter post saying it is fixed: https://twitter.com/PatreonSupport/status/1222006674245877761

Received a reply from Support that cropping should no longer be occurring.

think they fixed it. today's came up correctly.

dey fixted it

It appears to be fixed now.

Considering how many of their clients are cartoonists, I suspect they'll be dealing with this post haste.

i have to click on the comic anyway since most of the time its really small on my screen

When I clicked through to see the post on Patreon, it was also cropped, and there was nothing to tell me how to see the whole comic. On a whim I clicked on the cropped view and then could see the whole thing. Today I can see the whole thing, but as Peter says above, it is blurry. Even if I click on the image, it is still somewhat blurry, but if I open the image in a new tab, it is sharp. My guess is that this is a feeble attempt to deal with other sites that are ripping off content from Patreon and posting it free on their own sites.

Oh, okay. I was traveling overseas and I kinda wondered if it was some weird new EU copyright issue. Good to see it was just a glitch.

I'm sure they just want to increase some kind of BS user interaction metric. You can't track users that just view the e-mail that easily... :)

Website and app seem to be fine when checking in my phone. The email was cropped though and today is the first time I’ve seen it that way.

For years at least, I haven't viewed the comics as-is on the web site (desktop Chrome) anyway. It looks blurry. I have to click to show the whole thing in a pseudo-popup, which isn't blurry but is smaller, then view that image in a tab by itself, & resize it to full size. Every. Day. Only then does it look as good as it does on http://ass.golf/ .

Gotta wonder if they're doing this specifically to drive logins to their website because I normally read the comic directly in the Patreon email and then just delete it.

Thankfully they're all over it https://twitter.com/PatreonSupport/status/1222006674245877761

I've always had to zoom into each panel to read the text anyway, so

Oh thank Jebus it's back to normal for me on the app

This is my response to my complaint to Patreon: _____ Hi there, Thanks for reaching out to Patreon, and sharing your report with us. We have alerted our engineering team about the cropped images you may see in emails or image posts on your creator's page. I don't have an exact timeline I can provide you with for when this might be fixed but will be here to help if you notice any changes or have any other questions in the meantime Warm Regards, Brandy _____

Please uncrop.

Looks like it's back to normal.

Complained via helpdesk.

Submitted comment via Twitter

Message sent via twitter. It did crop in email for me, also but in the app all was as usual. Hopefully they don't screw that up next.

I want more characters in crop-tops! Oh, wait...

You're right, that was a bad change for them to make. Just sent them a helpdesk request to put it back. Let us know if there's anything else we can do to help.

I sent a help desk request to stop cropping or at least make it include the top instead of the middle. Potential spoilers if you read the middle first.

Please put non crop pictures back.

Huh. That is weird. It cropped the image in the notification email as well. I tended to go to the site and tap the comic anyway, at least on my phone, so I can zoom in and read panel-by-panel.

sent them a message. Hope it works out

Messaged them. I don't expect them to roll it back based on my comment, Jeph, but for what it's worth, I'm on your side here.

The preview is very useless now in email and web - and if I tap in web for full screen, it displays bigger than my iPad screen, with no way to scroll.

I was able to touch the image in mobile and see the whole thing

It's also cropped in the email delivery, which is normally how I read it. So I have to click to open and load it in a browser, and then click again to actually blow up the image. Doubly annoying on mobile devices.

Just tweeted at them. Told them I like seeing the entirety of things I'm previewing.

I normally read these in my email. The cropping made that impossible. :(

I thought it was a new anti-sharing technique that prevented people from forwarding the email to non-sponsors ;) No worries dude, thanks for all you do!

I was able to read it just fine by tapping on it, it seems like it only cropped the preview

if you tap the picture it zooms out and fits to screen. at least it did for me.

I don't mind so much because I have to open the image on mobile to zoom anyway. XD