Patreon processing errors - false flag fraud
Patreon for some reason has run into some processing fraud-false-flags, so a massive amount of pledges have been declined, or rather, supporters' banks have marked Patreon as 'fraud' . If you can take a minute to update with your bank that the Patreon transactions are not fraud, it'd make me and any other creators you support happy!
I don't know why this is happening, I think Patreon switched banks or pushed out some update or.. Something. Their official statement on it is here, which doesn't really say why, but my guess is something went wrong with an update:
https://twitter.com/Patreon/status/1025071287020871680?s=19
Comments (28)
Ugh... I usually let it go on automatic, but I don't have the extra this week to fix it >.< I'll get it as soon as I can.
Mine says completed. Then again I think I use Paypal.
It's something with PayPal as I tried to pledge some people and Patreon kept refusing it. But when I did it with my card the transaction went fine.
Mine is 100 percent. We good
So THATS what it was calling me about. Looks like I'm switching to paypal.
Everythings OK, from Europe with Paypal
I had to switch to Paypal. I was wondering why it failed.
All my pledges say that it's complete, would it be otherwise if my bank had refused them?
All of my pledges were through PayPal. All of mine went through. I have the emails from Patreon and PayPal confirming success. I'm in the US.
They charged me 1 and then immediately refunded it, then charged the full amount. This is *incredibly* typical of a stolen credit card attack pattern because they'll charge a $1.00 just to make sure the card works before charging something real. That's probably the reason banks are flagging it as an attack.
I switched it to PayPal even while still using the same card and it worked.
Ditto
Apparently this is only effecting pledges and accounts in the US, anyone from elsewhere in the world (both creator and patreon) are not being effected by this mishap. So if you live anywhere other then the US, your transactions should be going through without a problem. But don't quote me on that, just in case I'm wrong.
My pledge was received, so i didn't see anything wrong.
This is what's happening with my pledge. I'm in the process of addressing it
EDIT: Got it fixed, as far as I can tell! This really isn't good, my debit card I use only accepts payments to US companies, no compromises allowed. If they permanently change their HQ and payment processing to the UK, I'm fucked and can't pay anymore....
I hear switching your payment method to PayPal gets around this problem.
I don't see any issues for me, but i did update my pledge just in case. Hope everyone else is okay.
according to my patreon billing history, all my payments were completed, and my bank account had the money taken out although it was a dollar short than what it normally is and it just said debit purchase rather than Patreon pledge, I'm guessing that's just due to the changes they made, and since it says my payments are complete for August I'm hoping that means I'm one of the lucky ones who didn't have any issues.
Yeah, i checked with my bank and i didn't see anything wrong either. There was something with a Fee for $0.05, so unless that's the issue then I'm okay too.
I don't see anything out of the ordinary in my banking transactions. I think mine is ok at least.
The charges on my bank said the charges were going to the UK or something instead of the usual recurring payment. This is odd as Patreon is based in California. :/
That certainly explains the conversation I had with my bank yesterday. Took all of 2 minutes to clear up, fortunately.
I just saw on another post that appaarently Patreon moved their HQ overseas, so the transactions now show up from being from a foreign country which means a red flags to all the US credit card companies. I've called my banks, and they have said there is no issue on their end, but Patreon is still denying any and all of my payment methods :/
Very weird.. switching should fix it, if not then Patreon should be, or I hope so, rather soon.
i just switched it over to paypal. it said my card wasnt working. but its all good now
Yep, I got hit, switched payment methods
My monthly pledge was declined but I cleared the purchase shortly thereafter and received confirmation that it went through. I hope you get your pledges! I definitely enjoy your work.