MMF Library Issues
Hey everyone! Jazzy here!
So, as many of you may have noticed MMF's Shared with Me Library is currently not working. The issue started yesterday, and I got an update from my MMF contact with some unfortunate news that there is no ETA on when this will be fixed, only that they are working on it.
That being said, it does seem to be an issue specifically with the Shared with Me Library. You can head on to our store page on MMF and go into the listings, as long as you had access you should be able to download things. We consider this a workaround but still wildly unacceptable from MMF. I will update this post when services have been properly restored.
Fow now all I can ask for is your patience and hope that MMF makes this right quickly. That being said we are exploring other options for archiving, such as migrating to Thangs (so moving entirely OFF Patreon to Thangs), which as long as your emails match with Thangs would bring all your past models along with you. This would be a large undertaking but if folks want that we could make it happen.
MMF seems to have more and more issues every month and we do not want y'all to have a bad experience just trying to get your files. Patreon continues to not have a good system for this either. We wanna do what's best for y'all to get the stuff you paid for, so I'm curious what you all think! Please keep it kind!
EDIT: Google Drive is NOT something we would consider due to it being pretty insecure and frankly, difficult to manage on a large scale as we are.
EDIT EDIT: I'd also like to clarify, Thangs Migration would be optional if done.
Comments (53)
I am so grateful that you acknowledge this issue. I thought it was something I did and I was devastated to think I lost all my amazing Cinderwing files!
As someone who has been here since March of 2024 and now only has 90 Cinderwing files total on MMF, I wouldn't mind a swap to Thangs if we can bring all our files. I've been using the store work-around as needed still
how many files should there be for August? im only seeing 2
Thats correct!
Can you make the files available/active here so we can download them for the time being?
Its been fixed so no need!
It looks like its fixed any one else have there's back
Have you considered Drop Box? It's far more secure than Google and has a very easy share method with permissions that only let certain people have access to different folders. Plus, you can have a hub of your account on your computer which is pretty nice.
Pretty much any of those drive styles are a bit hard to use en masse but I can re-look at dropbox!
I VERY MUCH prefer Patereon, as Thangs payment system and file receiving system is horrid.
I have certainly gotten feedback about navigation but this is the first I've heard of someone having issues with the file distro, considering its all automatic. Noted!
I have other subs that also use cults3d.com (slow) and gumroad. I usually claim on all available platforms and am currently setting up a NAS drive so that I have my own backup (lesson learned after one sub got a C&D letter. I'll be happy with whatever seems to be the best option, but thank you for looking at options to make things work better for your subscribers
I am not sure if it is fixed for everyone but I was able to get in to my shared with me library just now
Sorry if I missed this in the thread, but is anyone else having issues logging to MMF? I know certain aspects of the site are down, just didn't know if logging in was also an issue
I wouldn't be shocked at this point tbh
I would favor Thangs. I joined on Patreon before knowing of the other platforms really. Now I have a few on Thangs and I do appreciate them. I truly do not like MMF. I have only been waiting to migrate for my sub to expire on Patreon. Though...I think I missed my yearly sub renewal date to migrate UGH
Message in and let me see where you're at, I'm out getting groceries but once I'm back, I'll see that I can do
With as many times as you guys have had to help me recover files from MMF, I would love to migrate everything over. I'd be willing to toss in some dough to cover the effort!
I really like Thangs. I have a few subscriptions there and having everything in one place would be easier. Ive always had an issue with MMF and at one point, lost access to everything. Thankfully, it was restored, but it's left a bad vibe for me since. I have taken to downloading everything and keeping them on an external drive because of it.
Personally I'm here on mmf with flexi factotory, zou, mattmiremakes, stephen wolf, and you guys. I have other subscriptions on thangs and have really liked and appreciated not just the interface but the simplicity. I'd favor the move. I feel as though mmf has grown but not planned to scale well and it's causing problems.
We've been told directly by MMF we are "too big" haha
Mine seem to be all working fine now. They weren't this morning or yesterday
Still not working for me.... the names load in but not the files
Much prefer mmf. Thangs seems much more difficult to navigate. I avoid thangs as much as I possibly can.
MMF would be great if it actually worked haha
Thank you for keeping us up dated as i also had issue yesterday
Thank you for the update! The response I got from my ticket was essentially, yes we know it’s an issue, we’ll get to it eventually. As someone that’s worked in and around IT for a couple of decades, that’s not acceptable. Not your fault at all, but I about had a heart attack last night realizing that hundreds of files were just gone. Would you be able to make the last month (August) accessible longer on Patreon until this is resolved?
I thought about it but the reality is that would give folks who didn't sub in August access as well. Thankfully as I said in the post, you can go to the Store page, and head to the listings and still download. The only two archived for August were the Solar Dragon and Mushroom Turtle!
Thanks for the update! Re: possibly moving from Patreon to Thangs, just wanted to chime in that I am not a fan of Thangs - I have a few Thangs memberships and rarely receive notifications of updates/new files. I also find it hard to locate what I am looking for on their website and app. I *really* hope you don’t switch over.
It wouldn't be a switch, just an option for folks. MMF has been failing in multiple areas and I don't feel I they can be trusted long term.
Its not only yours with issues, I have 36 or so patreons and its effected all accounts, so glad i download the models as released, omg
Yep its site wide!
I have a subscription on Thangs. Welll, technically two, I noticed just this morning that when I upgraded my subscription it didnt actually upgrade it, it just purchased a second one. What i mean is, I'm subscribed to one designer and paying for two tiers. Thangs seems to be such a pos. But I have limited experience with it.
That is a pain point that's been brought up with them. I will say their support at least isn't 5-7 business days like MMF, reach out via support@thangs.com they'll get ya fixed up!
For us, it would be a pain to have to deal with multiple platforms. Tried that in the beginning of our journey, we were on all of the popular platforms and had commercial licenses scattered among all of them. It got really difficult to keep track of it all, so we whittled down the creators we were licensing with to just those on Patreon. Patreon seemed to be the one place most of the creators we wanted to follow were located. Hopefully MMF gets this sorted out quickly 🤞🤞🤞🤞
Patreon is the main platform because its the one most are familiar with! It's similar to Etsy in that regard, everyone knows it and trusts it, so it's the first place to go. Any migration to Thangs would be optional but I wanna give folks the option if they so choose.
Thangs may not have the best UI but I prefer their flexibility vs Patreon. We’ll follow either way!
it does seem that while the "Shared With Me" does not work, the "All Objects" is showing those shared files without issues provided that August was the Solar Dragon & Mushturtle.
Yep!
Ugh. I hate Thangs. I have one subscription through Thangs and it isn't my fav. I appreciate the flexibility, but Patreon is personally better for me.
The reality is if MMF goes down, Thangs would be the only option for now D:
I hope MMF works out i hate Thangs
Tell me more?
I think I paid for the full year here (I need to verify) would that follow me over to Thangs?
Basically, would be a partial refund and scoot, or a hefty enough discount on your first year to make the difference, there's a few ways about it.
Thanks for the update. Personally, I find the user UI of Thangs lacking easy navigation. It may just be a me thing though.
Compared to MMF? I'm honestly looking more at the site working above all else at this point haha But if we did, you wouldn't technically HAVE to move, but I can't guarantee MMF will work, apparently.
Thank you for this update. I freaked yesterday when all of my files were MIA. This was very helpful.
Absolutely thanks if we move to thangs im game.
Thanks I freaked out when the files were all gone..yikes!
Thnx for the update!!
Thank you for saying something. I panicked last night when I saw that 3 years worth of like 5 Patreon channels disappeared.
Thank you for all of the work you are putting into this 🙏