Fantastic Customer Service.

So with the recent switch to 2 patreons, 1 focused on VIDEOS the other Focused on the GAME, it occurred to me that some people (about 3-5) did leave in that transition. That's fine, my product changed, but now I've got videos back on the shelf.

So I thought I would send them an email to let them know that I'm doing videos again if they would like to come back. Hell 1 of them came back and re-pledged sneakily (Yes I did notice you lol :-) ). Now THAT is customer service. My advice in life and more so creators on here:

"IT'S NOT ENOUGH TO SIMPLY LET THEM GO!" 

Now don't misunderstand me there will always be differences and not everyone will be interested in what you have to offer, in which case be professional, say bye and even recommend other people. What I mean is this:

"YOU HAVE TO ASK WHY!"

It's not enough to say to yourself "Well they come and go, more will come with pledges, I don't care". Sure don't get beat up over everyone who leaves but if they do leave, send them a message like I do asking for feedback as to why, as a MINIMUM.

If you ask why, it shows your willing to change down the line, it shows you actually value feedback, remembering customers that have long gone but may be re-interested and ending them an email is something not many would do. It shows you ultimately actually VALUE them. I do, I do value each and every one of you.

In comparison with others I don't have hundreds of patreons, but the ones I do have, like you guys I have noticed are the most loyal and patient ones and that I think is because I've always been professional in the way I deal with things.

Just my 2 pennies for the day. :-)