Refunds and Restructuring
Hello everyone! Recently, I noticed people weren’t happy with the way some tiers of our Patreon were described and executed. I want to right these wrongs, because it wasn’t right that our poor wording and clumsy execution caused people to feel tricked. To summarize: some of you ended up pledging and receiving rewards that weren't what you were expecting.
To make amends, I’ll allow any Jacknjellify supporter who felt dissatisfied with a past charge, to request a no-questions-asked refund. If you felt that the content you received through Patreon or YouTube Membership didn’t match the amount you paid for, this is our way of balancing that mismatch out.
Here's the link to that form, if that's you: https://docs.google.com/forms/d/e/1FAIpQLSe0sAaCf2Eb8FMV1pezChY39qKvjdmZtEPlrxFPZmonapgyvg/viewform
Also, there are still a few outstanding "relevant recommended character" names that, despite appearing in the credits, have yet to be featured in a “relevant” way. We guarantee they will still show up in a future Jacknjellify video. We will also fulfill the handful of remaining voice requests within the next month. Still, for either of those rewards, if you feel like it's taking too long for them to appear, you can request a refund for them! Either way, we'll still be fulfilling them.
Also! As you may have noticed, this Patreon page has not charged anyone's pledges since May 2021. When season 4 came to an end (putting Jacknjellify on hiatus) we paused the Patreon indefinitely, and we had plans to revise its structure if it ever came back. In that time, we've decided to simplify the Patreon to only one tier, with no rewards.
As of now, you are free to donate as little or as much as you like, (or none at all, since BFDI will always be free), but we won’t be able to offer perks anymore. Due to how Patreon works, many of you will have leftover pledges for tiers that are now gone, so please adjust your pledges accordingly!
Thank you for your generosity in supporting us, and apologies again for all the confusion surrounding Patreon tiers and their rewards. If you have any questions, leave them in the comments on this post. See you next video!
-Cary Huang
Comments (31)
Dear Huang Brothers , I’m Ali Farhan Khan, your work is astonishing as BFDI continuing with you latest season BFDIE.I want to sign up for the voice actor for the character ‘Fries’ and I will be charged 0 pay for this because I want to be in the fact of working for the JackandJelify crew. So in order for that ill wait for the response coming from the voice actor of Fries (Micheal Huang) and see furthermore if I can try voice acting for BFDI. Sincerely Ali Farhan Khan.(Email-alifarhankhann@gmail.com)
Jacob
Hey can i join your discord
im now with you jacknjellfy!
Are you still working on tpot 23 aren't you?
Are you still working on tpot 23 aren't ya
I recommend paperclip
Hey jacknjellify, where do you reccomend characters?
Seeing the comments talking about TPOT 1 being a year old.. wow
Tpot 1 just came out last year
I Recommend Mac & Cheese. The Front Is A Macaroni, Then The Back Is A Cheese. And The Middle Is A KD Box But Replace The KD With TP Or JJ For Tpot or Jacknjellify. When Someone Come’s To Him, Well. “Mac And Cheese: Hi!”. So If He Get’s In The New Game He’s Like “YAY!” And I If He’s Eliminated, “Mac: NO! I LOVE YOU CHEESE-
I just made like three recommended characters for tpot 2
It’s me remember
Hello
Hello
Will we be able to recommend characters in TPOT for free?
Where can I find the discord invite link?
We sent it to you via private message. Hope you received it! -Cary
TPOT was a joke all along. It was just the contestants' imagination.
Are there plans to bring back wallpapers with thank you-notes or are they also gone for now?
For now, the plan is for the patreon to not have any perks! However, past wallpapers are available to all patrons. -Satomi
It’s cancel culture shaming poor jnj for not being able to use past relevant characters from being relevant sooner, don’t worry! I’m not mad, nobody should be. If it comes to a point where a character can’t be relevant, a refund would be a good solution. I’m counting on seeing them in the future! Sorry to see people don’t have their hopes up and are calling you scammers or greedy for this, me and myself though have always loved supporting the creators of my most humbled favourite show I’ve grew up on and always enjoyed :) take your time with my relevant characters!
Well even the recommended characters are gone for now can i still tell you what i recommend please
Yes, you can still tell us what characters you want to recommend! We just won't be drawing it or including it in any videos, given the current circumstances. -Cary
Would high quality recommended characters still be able to be generally asked for? I personally used that to get the crew to redraw more obscure BFDI characters (e.g. my recommendation of Ondo Mino and Waffle (though the Waffle one didn't pan out and he ended up being copy pasted from his BFDIA rec)) so if that ends then I probably won't be able to do that anymore which would suck.
Recommended characters won't be returning any time soon (we're "closing up shop" for those). As for Waffle, we attempted to make a new waffle design but they all came out worse than the original, which I thought was fine as it was. However I see now that this went against the spirit of your recommendation, and can hardly be considered "high quality". To make up for this mistake, we're inviting you to refund your pledge using the above form. So sorry for the letdown! -Satomi
Figured I'd have my voice heard to wider ears, this is what I said in the feedback section of the form: https://pastebin.com/5h3Gcatx
I think most of these issues stem from the flawed approach I took with the patreon recommended characters. Namely that they should be treated like the season 1 recommended characters, who I now realize had the important distinction of NOT being related to money. This is what resulted in my approach of recolors and reusing old assets. If your recommended character was a recolor, you can request a refund, and I apologize for not taking them seriously enough. So, as for the tropical pet lizard, we avoided the bones and stuff due to the fact that it all seemed culturally insensitive. However yes, the tail blending in with the background was my fault. I'm sorry that I went with a recolor approach for that. For Camera's Younger Sister, the problem stems from my inappropriate attitude toward "family" style recommended characters, which was to avoid them if possible. This couldn't be 100% avoided, of course, and any that did appear I like to think that's just a really weird name of theirs, but like, for example if someone recommends 3 times in a month for some reason, I'm going to have to pick one, and in that situation I usually picked whichever one wasn't "family". Thus, since we knew the patreon would be ending in February, I had the attitude that we could just go with any that got recommended instead of the February ones, which was a mistake, and I apologize. Regarding the back 2 school bad news video, I think Michael probably just wrote a quick program that turned a file hierarchy into a list of files, that he could use as a chunky visual for the video, so it probably just contained everything in a certain directory. Thank you for bringing up these issues with the recommendation process, Sam. If recommending comes back, I'll be sure to adjust the structure as well as my own attitude to prevent these things from happening again. -Satomi
Does this mean RC's will never be returning?
For the foreseeable future, the answer is that they're not returning. We're closing up shop for that type of BFDI content! However, we’re always experimenting with new ways for the show to interact with the audience, so stay tuned. -Cary
Massive W