From Patreon: "A note about recent patron payment declines"
Forwarding this email I got to all of you just in case you find yourself in this position and how to fix it! Sorry about the trouble!
Hi there,
An issue with a payment partner is causing a slightly higher-than-normal number of your patron payments to be declined by their banks. We've traced the increased declines back to payments system upgrades required by one of our processing partners. Patrons might see some payments declined while changes take effect.
If a patron reaches out to you about a decline, you can advise them to follow these steps:
Contact their card issuer to confirm the charge is valid and retry that card
If the retry does not work, try a different payment method. Patrons can edit their payments in their Settings, under Billing History:
Comments (6)
I've done all the recommended steps but none of my subscriptions are going through still
I've had no troubles, just having international charges from Patreon now for same amounts.
It hit me the other day and I've gotten most of my subscriptions back, but there's still two I'm having trouble with. They get stuck on the "welcome modal" page without the popup showing up after entering payment info. It's really annoying
Guh I'm so sorry, thank you for your patience in this 😭
I think it’s mostly effecting people with a high amount of subscriptions. I only have two of them with one of them on a hiatus at the moment.
I got an alert from my bank asking if the charge was valid. All I had to do was answer the text and it went through fine for me