Volume 1 Shipping Update
Hello everyone! I'm here to give a few updates on Volume 1 that was ordered through my online store.
So for some good news, most of the Book-only orders for Volume 1 have been shipped and should be delivered by now!
However, as for the bundle orders, my fulfillment team are having delays with fulfilling the orders. Our problem is that the book was released close to Thanksgiving, and therefore, it was too close to the holiday season, and they are very backed up. It also didn't help I sent in a few items later than scheduled (the signed bookplates took a little while to send). Additionally, the pre-order app that I used for my store seems to be messing up the internal data for the fulfillment team, so they had to fix a buncha things on that end.
Overall, I fumbled a lot on my part and that made things progress later than I expected. So I apologize for the wait.
The fulfillment team is working hard to process the orders as well as communicate the issues to me. So please wait just a bit more, we'll try to have them all sent out before the end of year holidays come around!
Thank you so so much for your patience and support, and again I'm very sorry for the delays. Please contact me for any general concerns, or my shop's support email (shop.refrainbow@gmail.com) for anything related to your order!
Comments (27)
I GOT MY BUNDLE TODAY 💕💕 AAAA I LOVE IT SO MUCH THANK YOU !!
I was lucky to get my bundle today! Thank yoy for all you and your fulfillment teams hard work!°
Hey, I think I just got the book but I still haven’t received it… I dunno if I goofed something up, but is there some kind of customer support? Thank you <3
Shop.refrainbow@gmail.com is my store support email!
It’s alright! Thank you for the update! Also- CONGRATS on getting your book into the retail stores shelves too! I saw a copy at my local WalMart, but I wanted to wait for my bundle to come in ❤️☺️❤️
All good! I can't wait :3
Thank you for the update! I was wondering why it took so long, good to hear what caused the delay.
Please, there’s no need to apologize! I understand the struggle; my job has a fulfillment team as well, and it can get hectic; especially with the holidays! I will patiently wait! Thank you so much for all the wonderful work you do!
Things like this happen, very cool of ya to be so forthcoming and apologetic abt it tho! Still excited to get my items, thank u for all the cool work you do! 💜
Thank you for the update but please try not to feel bad! We understand this was unintentional and that we'll get what we ordered eventually 🙂❤️
thanks for the update! and also don't worry about the delay! they happen and we're all just excited to get it💚
Thanks for the update! ☺️ no worries about the delay, still super excited regardless 🙌🏼
I was actually just wondering about this yesterday. Appreciate the communication!
Thanks for the update. I am hoping the bundle can get here about chirstmas but if it is later than that it's completely fine. I just feel blessed enough to have such communication 🥰 🎄
I just got vol 1 delivered the other day and I love it. Thank you so much 🥰🥰
Thanks for the update. No worries at all, maybe it can be my birthday gift 😱💕💕
Thank you for the update! I don't mind waiting for my book bundle so take your time. No rush at all.
Thanks for the communication. I just changed my address a few hours ago, because I moved cities, wrote you an email. Is the delivery then going to my old or my new address?
No worries, Thanks for the communication 🤍🤍🤍
I got my vol 1 book and i have pre ordered vol 2 💖💖 and no worries!! Im sure everyone will understand and appreciate the update 💖
Take your time, I’ve wanted this long for my bundle and keychain, what’s a it longer?
It's all OK, thank you for being open about this 🩷 I'll just be even more excited when it arrives 🩵
it happens, don't worry too much! I can only speak for myself but I'm just excited to hold boyfriends vol. 1 in my hands 😊💕
Thank you for the update! No worries! It’s all worth the wait!
Thanks for the update. I hope you’re not beating yourself over the delays. It's your first massive book order so things are bound to happen!
No problem, take your time, delays are totally normal for pre order business and waiting is part of the game! And the wait is worth it, for your book!
It’s ok, we all make mistakes and managing a whole delivery thing near the holidays is hard work. I’m gonna get my book when I get it and it’s gonna be sweet <3