Patreon Billing Issue

I also still have this problem after sending multiple messages to Charm and Patreon.

Hi Charm, do you intend to remediate this issue or are you hoping people get sick of asking and fighting and just suck it up? The continued silence is incredibly disappointing. You are slighting a large number of loyal customers. The tier pricing matters need to be restored. I’m still being charged above the agreed price as are many others. A formal response would be very much appreciated. As countless emails have gone unanswered.

Hi, I'm still caught up in this problem. I received no response from Charm support to my email of October 3. I'm not in a position to continue with the higher fees so I'll have to change my membership to accommodate this ongoing problem.

Hi Again, I'm writing separately to Amy at Charm Support but thought I'd update here too. I seem to have been charged this month October for Sewing circle tier and I am and always have been in the top tier of support - I await your response. Thanks <3 Dana

I hope this was solved, I'm dying for today's goodies!

The payments seem to have been resolved but the higher price against the same tier is still a problem - can we get some advice on when this will be resolved please? Charm have been silent on this since the original request for information - thank you.

Hi Charm Team, Patreon are advising that reinstatement to a specific tier is completed by the Charm team and not the Patreon team.

I have messaged both Charm and Patreon and PayPal. Today I was reinstated - Yay! The only glitch left that I can see is I've paid the Inner Circle Tier that I'm on and always have been on but the Membership tab tells me I'm on the Sewing Circle Tier. I still seem to able to access the Inner Circle content so I'll wait for the lovely Amy to see if there is an answer for this too. Thanks for all your great work and excellent communication <3

I was NOT effected. I wonder if it has something to do with PayPal. They sent out new agreements via email.

I'm in Australia and pay through my credit card - my payments are fine at the grandfathered rate. So far so good.

Oh yay, patreon seem to have sorted out my payment. It's been so weird as I've been getting notifications from my bank that payment is going through, but there is no money taken and no mention of anything on my statement or on PayPal. I put in a ticket about three days ago and I'm back in now at the correct, grandfathered tier.

I was charged 5 times

Payment has gone through, but didn't got the patreon receipt

This had been a prior issue for me which caused me to lose my grandfathered tier a couple of years ago, however, I changed my payment away from paypal (Australia) and I haven't had an issue since then. However my preference would be to reinstate my paypal

US here, and I see my September payment has already gone through so no problem for me.

Same for me...

I didn’t get a receipt (I normally do), but all my memberships say next billing date October 1, so I’m guessing mine went through without issue?

My payment went through as normal, thankfully (I'm in the US). I didn't get a receipt email, however I looked back in my records and I have only been getting an email from Paypal for the charges (so that may be normal).

My payment has successfully gone through. Thank you for letting us know.

My payment went through for august, but I didn’t get an e-mail notification from patreon. I have my payments on the 3rd, I see.. so I guess I’ll know tomorrow..

I had this issue in the beginning of august and got kicked off 3 memberships. Haven't looked into if I had the right tier when it finally accepted my payment.

Luckily I’m not affected here’s hoping it all gets straightened out

Patreon help center page: https://support.patreon.com/hc/en-us From there if you click on General Topics or Patron Topics, there's a button on the right hand side under "Still need help?" that will take you to Submit a request for customer service help

Thank you for letting us know ! I haven’t been affected Thank Goodness !

I had this happen, woke up (am in Australia!) and didn't see your new pattern for the month! Couldn't see any of your patreon feed, and in my account it said my billing via PayPal had failed. I am a long term subscriber and have never had issues before; in the past 48hr I have otherwise had no issues with PayPal payments elsewhere. Patreon wouldn't let me re-add PayPal (said "failed" again) so I had to swap to my debit card. Thankfully it reinstated my membership, but I'm not sure how long I had to update the payment details before I lost membership status. I hope it resolves quickly for all you content creators x

FYI: Like Beate Adriana, I didn't get a receipt for this month's subscriptions, but the payment was as normal in my billing history.

My membership appears to be unchanged but it had completely kicked me out and wouldn’t let me sign back in. I figured it eventually though thank goodness!

Hi, the link for Patreon support keeps telling me the page is not found.

Payment seems to have gone through (from Norway), though I never got any receipts from Patreon. But checking my billinghistory, they did charge me as normal.