August 31, 2018

News: Solutions to possible problems in patreon

Hello everyone (. ^ u^.)/

Due to some problems that patreon has been happening, I got an email giving me some recommendations to share with you in case any problem arises.

The recommendations to take are these:

  • If their bank suspects that the Patreon payment is fraudulent, to pattern can call up their bank to confirm the payment is theirs and genuine.

  • If their payment failed, they can follow these steps or switch to a different payment method.

  • If they are seeing an international processing fee, they can switch their pledge to a different bank that does not charge for international payments.

  • They can reach out to the Patreon support team to get account specific help.

Here's what we'll be doing (Patreon Team):

  • We'll reach out via email to any patron who receives a "declined" payment with info on what they can do and how.

  • We will continue Patreon's proactive practice of retrying payments throughout the month.

Comments (1)

R
Rich El · September 1, 2018

I had a problem because patreon try to take money from my PayPal and I didn't have there, I paid by credit card there I have to pay