Payment problem with Patreon
I received the message below from Patreon. Currently there seems to be a problem with their payment system. I'll report further information as it becomes available. Sorry for any inconvenience.
Please check out their Twitter feed.
https://twitter.com/PatreonStatus
Please check your payment status from here.
https://www.patreon.com/settings/billing
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An issue with a payment partner is causing a slightly higher-than-normal number of your patron payments to be declined by their banks. We've traced the increased declines back to payments system upgrades required by one of our processing partners. Patrons might see some payments declined while changes take effect.
If a patron reaches out to you about a decline, you can advise them to follow these steps:
Contact their card issuer to confirm the charge is valid and retry that card
If the retry does not work, try a different payment method. Patrons can edit their payments in their Settings, under Billing History:
We’re deeply sorry about these interruptions and appreciate your patience as we work to resolve them.
The Patreon Team
Comments (10)
There seems to be some progress, though It also says "doesn't guarantee success". https://twitter.com/PatreonStatus Please check your status if you're having the problem. https://www.patreon.com/settings/billing
looks like its ok for me. I check all past payments, all cleared. Patreon might be having an issue with a card company or a card processer. Or it could be Paypal.
Thank you so much for your support & report. Looks like that even with the same credit card company, some people have problems and some don't. Paypal looks no problem.
This one seems better. https://twitter.com/PatreonStatus Looks like all the problem haven't been solved yet. Sorry for the inconvenience.
Please also check out Patreon support Twitter(X) feed. https://twitter.com/PatreonSupport
So far, I haven't received any information from them, so it seems we'll have to wait. Payment retries should be done automatically every few days.
If your payment fails, you should not be able to access the paid post here. Until then, you should wait for now.
How can we check if it went through?
go to setting and billing history if your payment failed it will be indicated there. I use paypal so no problem for me.
Thanks. Will keep an eye out.