July 4 Patreon Access Errors
Hey, it looks like a lot of people are having trouble accessing my posts as of yesterday. I didn't do anything on my end and it seems to be applied inconsistently across my patrons, so I can only assume its an issue on Patreon's end. I haven't gotten an email or message from them of any kind so it might be a technical problem for them.
In the mean time I've submitted a support ticket so hopefully the issue gets resolved soon.
Thanks for your patience.
UPDATE: Patreon got back to me, acknowledged the issue, and are looking into it. I don't think they're working over the weekend though, so I assume any fix would come on Monday at the earliest. As people in the comments have said, it seems like canceling and reapplying your subscription works. It looks like changing your tier to something else and then back again works as well.
Comments (14)
I think it was somethimg caused by the cancelled billing stuff. As others mentioned, I also cancelled and re-did my subscription.
yep, this is the way. thx.
Yeah, got an automated message indicating that billing was paused this month
Ended up doing what many others in the comments have said. Unsubbing and resubbing fixed the issue for me. Good ol Patreon breaking and not giving any reason as to why.
Same this worked for Mr as well
I ended up unsubscribing then subscribing again and it fixed it
I had an issue, I just changed my subscription level to the tier lower then back up again was all good.
Ooooh, so that's why I had to subscribe again. Thanks for the update 🙂
yes I have the problem with you I had to subscribe to you again, I sent you an email to tell you the problem
Can confirm what others have said, it seems to have sort of fixed itself by doing the "upgrade". I also notified support when I noticed it happened yesterday, so hopefully they'll look into it.
It happened to me. To resolve it I canceled and re-joined. It seems that when you paused charging for June that may have had some effect from what I could tell since I was not charged for July but then it still listed me as a member but did not give access to those level posts but only the ones accessible to everyone. Very weird to say the least.
Yes it happened to my Amazonium sub as well. It appears to have effected artists who paused billing. It told me I was subbed but every post was locked. I had to sub again but it would only let me do the bottom tier. Once I was subbed I had to change it back to the tier I had. I also don't appear to have been charged for this. Hope that helps give some information for customer service.
I redid my subscription and it worked, I didn't get charged for it.
i cancelled and reapplied my subscription, that seemed to have fixed it