Patreon Payments Goofed
Howdy, folks!
Patreon goofed up some stuff with their payment processing it seems, and it caused some folks to have declined payments and stuff like that. If you keep having trouble with things like that, I'm sure they'll have things situated soon!
I've heard some people have even had their pledged removed completely, so for those of you that follow multiple people, do make sure that hasn't happened to you.
It's a bit frustrating for everyone, but do be sure you folks check this stuff and check with your banks in case you're having issues with things verifying (some are just getting marked as fraud).
A lot of creators depend on this stuff, so it's aggravating for everyone, but please check on that stuff!
From Patreon -
Hi there,
An issue with a payment partner is causing a slightly higher-than-normal number of your patron payments to be declined by their banks. We've traced the increased declines back to payments system upgrades required by one of our processing partners. Patrons might see some payments declined while changes take effect.
If a patron reaches out to you about a decline, you can advise them to follow these steps:
Contact their card issuer to confirm the charge is valid and retry that card
If the retry does not work, try a different payment method. Patrons can edit their payments in their Settings, under Billing History:
We’re deeply sorry about these interruptions and appreciate your patience as we work to resolve them.
The Patreon Team
Comments (9)
This is why I use Paypal to pay my subscription, never have to worry about issues on the card/bank end prompting a decline for some asinine reason.
Thanks for the warning. Also small warning, I think we all might see any big issues probably around tomorrow by the end of the day, as that is the maxed day patrons can finalized their subs, so anyone must keep an eye about it then
Such affected me. The problem was resolved.
As far as I can tell, no issues here. Thanks for the heads up though, Dyne!
Not affected here. I'm okay
My account seems to be unaffected not seeing any issues but I will keep an eye on it.
No issues on my end here. Payment went through just like normal.
Nothing was affected in the incident so all’s well on my end.
Yeah I had the same issue, ended up switching it to a new card