Messaging / Contact Update
Hi all — first off, thank you for the continued support. It’s been incredible to see, and honestly a bit overwhelming (in a good way).
That said, I want to give some context on messaging.
I’m currently receiving several hundred messages per day. Even at just 1 minute per reply, that quickly turns into multiple hours every single day (and often they need more than 1 minute). I want to respond to everyone with something useful and meaningful, but at the current volume it’s just not sustainable to keep up in real time.
I also don’t like not responding. When I pay for something and need help, I expect support, and I know how frustrating it is when you don’t get it. That’s not what I want this to be.
On top of that, I still cannot reply to messages on my personal Facebook account. I can see them, but I literally can’t respond, and getting help from Facebook has been… difficult. So if you’ve messaged me there and haven’t heard back, that’s why. I can respond on Patreon but that doesnt support sharing images, I can respond on my facebook business page which does support images (facebook.com/animuL67labs). I have also been suggesting people visit my facebook group to post questions that perhaps the community members can help with (facebook.com/groups/3dprintcommunity)
I did put together an FAQ on Patreon to cover the most common questions, but I know that won’t catch everything. There will always be cases that need direct help. https://www.patreon.com/posts/frequently-asked-156960167?utm_medium=clipboard_copy&utm_source=copyLink&utm_campaign=postshare_creator&utm_content=join_link
So just to be clear:
I am not ignoring messages
I’m not skipping over anyone
I just haven’t gotten to you yet
I’m working on improving this. That may include:
Bringing in help to respond to messages
Setting up better auto-replies
Possibly using tools to help manage volume
Right now I’m trying to balance responding to messages with continuing to design and release new models for everyone.
I appreciate the patience more than I can really put into words.
Comments (47)
Hello by any chance can you make one of soccer for Mexico ? Please
I'm sure this has been asked...Any plans on making an open top that doesn't require a straw for 12oz regular and 12oz skinny? Thanks!
What are the chances for a more standard sized cooler, thinking like 20oz bottle, with a printable inner adapter to fit smaller/thinner stuff?
Yes, I have plans for this and the inner adapter is on my list too :)
Do we have a 7.5oz can Koozie
I’m getting ready to work on new sizes very soon this evening
Awesome work
DO you have a Marshall mini football helmet
Hi. The 500ML Coke bottle is pretty popular and very different from 500ML water bottles. Please add that to your todo list. Thanks
thank you. did you do a soccer lid for the 12oz slim can holder?
You are my First 3D printing Patreon Support and I am VERY happy... keep up the good work... Thank you for what you do to this community!
You’re doing an amazing job!! Have you made a cooler koozie lid that is leopard/cheetah print
Hey! You did a regular model split in 3 parts. Have you done the skinny?
Hi love all your models. I have a question can you create a mini cooler with no slots inside. I would like to match your slim nurse can. TY
Thank you for the update,you are awsome
where do i see all the files
you are amazing!!
Thanks for all that you do, I hope people can understand this, because it’s crazy to think that ONE person can reply to everyone’s messages and crank out new stuff all at the same time…
can you please add the juice box holder with no branding? thank you
It states above in the FAQ that you allow remixes of your models. However we are unable to upload remixes to MakerWorld due to how you have the Standard Digital File Licenses setup on there. I remixed your cooler can holder with a twist-on lid and uploaded it yesterday, even followed your guidelines, but it was just taked down saying it needed to be uploaded as a remix and not as an original upload. Could you update the licenses on your MakerWorld models to allow remixes? Thanks
Love all the things you are putting out! Soooo cool watching what you come up with.
thank you for all your beautiful products just wondering if your going to add the tumbler without branding on here?
Thank you for the response, your products are awesome. :)
Your work is sooo pretty, you do an amazing job 😭 I’ve been wanting to message you, and don’t worry I’m gonna message you on every social media until you answer me hahaha 😂 jk. Some people just aren’t patient but they learn to wait lol.
How can I change the Chapstick cooler to look like a pencil? When I try to separate it , only the lid separates.
Add pauses in the slicer to change the color filament
Have you considered using Discord to communicate?
I have thought about that and its been suggested a few times. I will look into it. Part of my hesitation is that its "yet another platform" not only for me but for everyone else. It would be nice if everything was all in one place but I'm not sure there is quite the system like that.
You're doing great!
Its what happens when you go "viral".
I appreciate all your doing for us😊
If we are people selling your prints with the brand under cup . Do we let you know?
👊🏼
Unfortunately those FAQs doesn't answer mine, I am a paid member but everytime I log in and try to download something it says "join for free", I want to print so many of these files but it wont let me without joining again and I have already paid
I appreciate everything you're doing for everyone. The facebook group and youtube have helped a lot.
Set up discord. There are many advantages to doing so
Thank Tom for support and creative ideas.
I'll be your buckle berry!! (SECRETARY) !!!
Hang in there you're doing great stay positive and keep a leveled head.
Thank you for the upfate!
is there slim can 12oz lid options for the cheetah and checkered?
Not yet but will be doing that soon. I’m working on basketball right now then football, golf, tennis. After that I will do the other sizes including skinny 12oz for all theme lids
You're doing a great job, if you need an assistant ill volunteer.
I agree
Appreciate you, thank you.
Your awesome!!! Keep up the good work!
Keep up the good work 🤙🏼