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January 18, 2016

Please let me know if you fix your declined pledge! :)

The way I check to see whose pledges were declined and whose were paid successfully is with a tab on Patreon called the Patron Manager.  It gives a fairly simple readout that indicates who my Patrons are, how long they've been pledging, the total amount they've successfully pledged, their current pledge amount, and whether their latest pledge was "Declined" or "Processed".

I get notifications when I get new pledges, or when the amount someone is pledging goes up or down (but not when they delete their pledge).  I also get no kind of notification when someone's pledge status goes from "Declined" to "Processed".  The only way I'd be able to tell is if I checked every declined pledge individually every day to see if it had changed, and unfortunately I get enough declined pledges to make that pretty unlikely.  


tl;dr

I don't know if you fixed your pledge unless you tell me -- so if you had a declined pledge and you think you've fixed it, please send me a message!  If everything looks kosher, I'll send you your monthly picture pack ASAP.


Sorry for any inconvenience, and thanks again everyone!

Comments (10)

R
Robert Taylor · February 6, 2016

Mine says it went through

A
AkaiRiot · February 8, 2016

Yep, you're good to go! Thank you very much!

R
Rumcake · January 29, 2016

I don't think my pledge declined, so I think mine is still good..?

A
AkaiRiot · February 1, 2016

According to the Patron Manager, your pledge is still fine! Thank you!

S
Spartan277 · January 19, 2016

Says i'm still given you my dues

A
AkaiRiot · January 19, 2016

Yep, you're good to go! Thank you!

O
Oscar Quijada · January 18, 2016

I added my pledge last month, and still there is no pending or completed pledge to you in my account. Is that ok? I absolutely want to pledge ;)

A
AkaiRiot · January 19, 2016

I don't have you listed in my Patron Manager as declined OR processed for December...I do see you in the "Current Patrons" tab, and it says your payment information is good. I think the pledge just didn't get processed in time for December -- I heard Patreon was having some technical issues last month, which might've contributed to that. Sorry about that, and thank you so much for being kind enough to pledge!

L
LDD714 · January 18, 2016

I checked and my pledge is still up.

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AkaiRiot · January 19, 2016

You are correct, thank you!